Privacy Policy

We may collect information you provide when requesting or managing a ride, including your name, phone number, email address, pickup and destination addresses, reservation details, payment information, and communication preferences.

We may also collect technical information needed to operate and secure the website, such as browser information, device information, and basic usage data.

• Process, confirm, and manage transportation reservations.
• Coordinate customers, chauffeurs, and dispatch operations.
• Send reservation-related email, SMS, and push notifications when you opt in or when needed to provide the requested service.
• Process payments, prevent fraud, and maintain website security.
• Respond to questions, requests, and support needs.
• Improve our services and website.

If you opt in to SMS, LUXEX RIDE may send reservation and service messages such as confirmations, pickup details, chauffeur assignments, arrival updates, and trip status notifications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. SMS consent is not required to purchase transportation services.

We may share information with chauffeurs, dispatch personnel, payment processors, communication providers, mapping providers, hosting providers, and other vendors who help us provide the requested service. SMS opt-in data and consent will not be sold or shared with third parties for their marketing or promotional purposes.

Payment information is handled by our payment-processing providers. We use reasonable administrative, technical, and organizational safeguards, but no online system can guarantee absolute security.

We retain information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, comply with legal obligations, and protect our rights.

You may request access to, correction of, or deletion of certain personal information, subject to legal and operational requirements. You may opt out of SMS by replying STOP and may unsubscribe from non-essential email communications.

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised effective date.

For privacy questions or requests, visit our Contact page or contact LUXEX RIDE through https://luxexride.com.